Client Testimonials

Property & Asset Management

Grant Fieldhouse Ltd
Grant Fieldhouse Ltd – Property Consultants

I am very happy to confirm that our experience of Better Connected is excellent and it isn’t exaggerating to say we wouldn’t be able to administer utilities contracts on our clients properties without BC

BC always take the initiative in letting us know when contracts are due for renewal and provide detailed information and explanations on options available and the pros and cons of alternatives. The process of providing letters of authority and other information is always kept as simple as possible to minimise input needed from us or clients

We have found it very difficult dealing with utility companies directly but BC seem able to cut through this and resolve issues quickly and efficiently. BC have also helped with arranging new supplies in a number of instances and have been able to cut thorough an administrative and procedural nightmare to get to the point where a meter is installed and the supply goes live

All thing considered I have no hesitation in recommending BC to others

Jerome Fieldhouse – Director

Wolfs
Wolfs – The Property Professionals

Better connected have been providing us with a utility broker service for 3 years now. Their service and professionalism is excellent, always quick to respond to queries and never miss a beat when it comes to contract renewals, saving us time and money.

They have completely taken the stress out of dealing with utility companies which can easily become a tiresome and frustrating task.

Would recommend to any company.

Sam Deffley – Property Manager

Wolfs
Wolfs – The Property Professionals

I have worked with Phil a number of times for various sites, Phil has been able to provide me with detailed reports regarding energy usage and cost along with some breakdown of telecoms costs. Phil has assisted with the procurement, amalgamation and ongoing management of various multi-site energy supplies.

I would not hesitate to recommend him to other clients and businesses working in similar fields to me.

Deborah Murphy – Head of Residential Block Management

TR Property Investment Trust
&
BMO Global Asset Management
TR Property Investment Trust & BMO Global Asset Management

We have worked with Better Connected for a number of years and have always found them to be responsive and efficient. We are very satisfied with the service they provide and would be happy to recommend them.

George Gay – Fund Manager – Direct Property

Savills & Bellthorn Ltd
Savills & Bellthorn Ltd – Property Consultants

I have been using Better Connected for around 10 years for the procurement of utilities and the management of accounts across a multitude of properties. I have always found them to respond quickly and they take the administrative headache away from the frequent issues which arise in the management of utilities.

I would recommend their services without hesitation.

Paul Jarvis – Property Manager & Director

Data Centres

UK Servers
UK Servers – Dedicated Server Specialists

We became a client of Better Connected in 2014 following the recommendation of my father as he was an existing client of theirs. (He still is to date).

We have found the information provided by Better Connected to be accurate and timely, they have advised on any questions we have had throughout existing contract terms. Dealt with any issues on my behalf, and successfully won our business by tender since our first introduction.

Most recently we required a new connection as we took the premises next to our existing building. Better Connected handled this from start to finish and included works for the requirement of an upgrade to our available capacity at site.

In times of change as we are currently experiencing in the UK, having someone to assist with a somewhat complicated trading market has been a massive help.

David Howes – Director

Hospital & Medical

Fairfield Independent Hospital
Fairfield Independent Hospital St. Helens

Fairfield Independent Hospital has been a client of Better Connected (BC) Consultants since January 2011. I would like to confirm that the placement of our electricity and gas supplies has been positioned with success year on year. The independent comparison coupled with the way BC Consultants display the tender results to me, have allowed me to make an informed decision on the most cost effective solution for the placement of my electricity and gas supplies.

Fairfield Independent Hospital uses a considerable amount of energy; we have received independent advice for all of our business utilities and the contracts that have been chosen through BC Consultants have delivered as promised year on year.

BC Consultants have successfully reclaimed overcharges across five of our previous suppliers when we became a client.

If you are considering the independent services of BC Consultants to help your business analyse the costs of business utilities or to assist with forward planning for your energy portfolio, we would recommend their management services.

If you would like an informal discussion on the above, please do not hesitate to contact me.

Andrew Jones – Director of Hospital Services

Manufacture & Design

Charles Twite
Charles Twite & Co. Ltd

We were approached by Better Connected in 2013, offering to help reduce our energy charges. This was a service that we had not previously used and agreed to give it a go. Better connected have helped to secure competitive fixed term charges with energy providers for us over the last four years.

One thing we like, we have had the same contracts administrator working with us from day one who checks in on a regular basis, not only does he help with securing rates he also deals with any problem or queries we have with the energy providers.

We would recommend Better Connected to any Business that requires the services they offer.

Rachel Smith – Accountant

SDS
SDS – Specialist Ducting Supplies

SDS Ltd have employed the services of the above company for several years – for sourcing and implementing contracts with electricity and gas suppliers.

They have striven to achieve competitive rates at each renewal date with all the power suppliers on our behalf and have taken the greater part of the hard work of changing supply/contracts off our shoulders.

We have a good working relationship with our account manager at Better Connected and can see no reason why this should not continue in the future.

Sheila Webster – Management Accountant

Clothing Retailers

Lavitta
Lavitta – Life’s an occasion, dress it.

I have worked with Better Connected to secure best value energy supplies for the last 7 years in very different markets from residential property management to high street retail.

I have always found them to be extremely easy to work with and focussed 100% on client satisfaction. They respond quickly to queries and spend time making sure that they fully understand the brief and the parameters that they are working within.

Through their efforts we have saved many thousands of pounds on our energy and telephone costs.

Ian Williams – Associate Director

Ferrous Metal Repair/Manufacture

Cast Iron Welding Services
Cast Iron Welding Services Ltd

Changing utilities is tedious at the best of times whether its domestic or commercial. Using Better Connected makes the whole process very simple and feeling very confident that you have been advised and have the best possible deals on the market.

Peter Palmer – Director

Publican Leaseholders

T.T.G Inns Ltd
T.T.G Inns Ltd

We have been a client at Better Connected since 2012 and would like to confirm that we are satisfied with their performance and will continue our arrangements for the foreseeable future.

Better Connected have assisted us with a variety of services including Energy, Telecoms and Broadband. The services that they have provided include procurement and account management.

Better Connected have, on numerous occasions, saved us money by retrieving overpayments and lowering annual costs across all services.

All tasks that have been requested of Better Connected are completed in a timely manner with an unwavering degree of accuracy.

We would highly recommend the services of Better Connected for any business that require an external account manager to save both time and money.

Tony Bott – Director

Hare & Hounds Public House
The Hare & Hounds Public House

I would like to say I am very happy with the service better connected have provided to me and would have no hesitation recommending them also Chris McCabe has been very helpful and efficient and professional in the way he has handled my accounts.

Many thanks,
Chris Heffey – Landlord

Event Management & Live Events Industry

Team Spirit
Team Spirit – Events & Experiential

My experience of Better Connected has been fantastic! It is very rare to come across a company who reflect the same levels of customer service that we strive to deliver at Team Spirit. Nothing is ever too much trouble for phil jones and his team. They always provide the information in a clear and concise way. They provide additional information as and when required and are happy to speak on the phone as well as putting everything in writing. They have never missed a deadline and are consistently easy to deal with.

An all round excellent service – thank you!

Katie Hodson – Office Manager / Executive Assistant

A to V
A to V

We got in touch with Better Connected to see if they could help us find a better deal on our Gas and Electricity.

From the moment of contact, I found them very efficient, they explained all the terminology, found out about what our business did and then found the best deals for us.

I was always kept in the loop, explained the process and timeline, without ever having to chase them up. They always got in contact with me.

It totally took the stress out of trying to find the best deals, it was an absolute joy to deal with Better Connected and I would totally recommend them to anyone.

Michelle Baron – Accountant

Serviced Office & Office Support Services

Mantle Ltd
Mantle Ltd – Business Enterprise Centres

I just wanted to express my thanks for the renewal of our Electricity and Gas contracts and the work you have done for us as a broker over the past few years. We first came into contact when Mantle took over the management of Innovation House and we have since expanded our work with you to include our other premises in Wokingham.

I find our working arrangement to be without complication which is the way I prefer to work. You do a great job of keeping an eye on renewal dates for our contracts and on the whole we have saved a substantial amount of money by using Better Connected as our energy broker.

I am aware that water bills are about to be included in this exercise and look forward to working with you on these too.

Tracy Knight – Facilities Manager

Care Home Industry

Nightingales Nursing Home
Nightingales Nursing Home Ltd

After many dealings with many sharks in the energy and communication sector I was very fortunate to be introduced to Better Connected, it was not long before I had full confidence in them to take charge of all my energy contracts and have no reservations in recommending them to any future clients, any issues I have ever had whilst under their wing have been dealt with immediately and with the upmost affect.

Robin Pears – Owner

Scalford Court Care Home
Scalford Court Care Home

Thank you for your work so far with our utilities at Scalford Court, I am pleased to confirm my satisfaction with our arrangements. Our initial meeting was thorough and left me with a feeling of confidence in you and Better Connected, which has been further enhanced with the actions taken.

The follow up and confirmation process of each stage if also extremely helpful, informative and has helped to reduce the time and stress I have previously had to spent on these matters.

I look forward to our continuing positive relationship.

Jeremy Lord – Director

Plane Tree Court
Plane Tree Court

I’ll be happy to write reference about Better Connected.

Generally, we are pleased with your services, you are always available for us, whenever we had a query & called you or sent email to you, received prompt response.

Better Connected has good, caring staff & services, I’ve mostly been in touch with Phil & Chris & sometimes maybe I’ve called few times & been confused about our contract & Phil or Chris are always there to help & make things easier for us, therefore we appreciate of your services & happy to show our satisfaction.

As we were pleased with the first new contract via Better Connected, we did continue asking for their help & recently they did 4 new contract for 2 of our Nursing Homes, I hope my explanation will give some idea to the third party, please do not hesitate to contact us, if you require more information.

Marjan Bazargan – Accounts Department

Chartered Accountants & Statutory Auditors

White Hart Associates
White Hart Associates (London) Ltd

Our experience of Chris and the Team at Better Connected has been excellent and we have received a first class service from day one. We have been using Better Connected for a number of years now, not only is the process simple, but we have certainly saved a considerable amount of money and time. The communication is thorough yet simple to understand and we would certainly recommend them to anyone thinking of using a to company to manage your utilities.

Luke Photi – Practice Manager

Property Development

Hampson Developments Limited
Hampson Developments Limited

Better Connected have been this company’s Energy Advisors for the past 5 years and they have always obtained, on our behalf, the very best energy contracts for our rental properties.

They are an excellent company to deal with – friendly, efficient and very knowledgeable.

Well before the end of each contract, they contact us and offer a selection of the best quotes for our next contract. Once we decide on the one for us, they handle absolutely everything. The transition, from one supplier to another, is seamless.

It’s such a relief not to have to deal with energy supplies and to know that we’re in such good hands – we also have our own dedicated Account Manager, who is always available to answer any questions that we might have.

We have no hesitation in recommending Better Connections to any company, large or small.

Eunice Hampson – Director

Dunchurch Developments
Dunchurch Developments

We have been a client at Better Connected since 2011 and would like to confirm that we are satisfied with their performance and will continue our arrangements for the foreseeable future.

Better Connected have assisted us with a variety of services including Energy, Telecoms, Broadband and Mobile. The services they have provided include procurement and account management.

Better Connected have, on numerous occasions, saved us money by retrieving overpayments and lowering annual costs across all services. Most recently they retrieved £553.06 from our former energy supplier.

All tasks that have been requested of Better Connected are completed in a timely manner with an unwavering degree of accuracy.

We would highly recommend the services of Better Connected for any business that require an external account manager to save both time and money.

Barbara Harris – Administrator to the Director

Design, Print & Copy

Church Street Printers Ltd
Church Street Printers Ltd

We have been looked after by BC Consultants now for at least five years. Your company has dealt efficiently with the renewal of several electricity supply contracts and each time we have saved money.

It pays to switch and if you have expert help along the way it is a completely painless experience.

I have no hesitation in recommending BC Consultants.

Paul Knapman – Director

Hotel Industry

The Great Malvern
The Great Malvern

Phil Jones has been supplying us with Gas for nearly 6 months now – we have found the experience to be straight forward, uncomplicated and issue free.

Personally – Phil has been an excellent communicator, has returned e-mails quickly and has sorted out (any minor) issues very quickly.

I would recommend Better Connected to anyone.

Jeremy Sutton – Director

Schools, Colleges & Other Educational Bodies


Woodard Schools (Nottinghamshire) Limited – Worksop College

April 2017

We worked with Better Connected for the first time last year and have been extremely satisfied with the service provided. Phil and his team managed the transfer of our electricity contracts very well, providing a good range of options and all the detail we needed to make a fully informed decision without the difficulties that usually accompany such changes.

We would happily recommend Better Connected to other businesses within our field and would expect them to deliver the same great customer service and, crucially, cost savings.

Lee Ferraby – Finance Director


St David’s College, Independent Boarding & Day School

I am happy to confirm that I have been really pleased with everything that Better Connected has done for the School and would have no hesitation in recommending using them to assist in sourcing energy contracts which are fit for the purpose of the organisation.

Mary Owens – Assistant Bursar

Embassies and Other Diplomatic Bodies


The Embassy of Finland (London)

October 2017

We initially met with Better Connected in 2016 and have since become a client. We would like to confirm that we are satisfied with their performance and will continue our arrangements for the foreseeable future.

Better Connected have assisted us with a variety of Energy Services including procurement and account management. Using their services, we have saved on our energy costs, aligned all contract end dates and reclaimed a total of £7200.11 in historical over-payments. All tasks that have been requested of Better Connected are completed in a timely manner with an unwavering degree of accuracy.

We would highly recommend the services of Better Connected for any business that require an external account manager to save both time and money.

Stella-Liisa Sengül – Finance and Administration Coordinator