Q: Do BC Consultants charge for their services?
A: No, BC Consultants are paid directly by the supplier in various ways for the introduction of and continued support of business clients.
Q: I have had an estimated bill, how can I give you a reading?
A: Simply send an email to firstname.lastname@example.org all we ask is that you provide your postcode, account number, and email addressÂ – enter your company name into the subject field of the email.
Q: How can I get a copy of my bill?
A: Most of our customers find that registering for online bills saves a lot of time and effort when looking for copy bills, however if you need a copy of a bill or would like help registering for online bills please contact email@example.com or call us on 0845 217 7525
Q: I think my bill is incorrect, what do I do?
A: If you think your bill is incorrect please check the charges are based on actual (rather than estimated) readings.
For electricity, if your estimated readings are within 250 units of the reading on your bill, your bill does not need amending. For gas, if the difference is within 45 units for a 4/6 dial meter and within 120 units if you have a 5 dial meter, then your bill doesn’t need amending.
If your bill is higher than you expected you can also check how many days the bill is for, as it may be for a longer period of time than your normal bill. You can also check to see if your prices have recently changed.
The more factual readings we have on your account, the more accurate any future estimates will be as we’ll have a better record of your recent usage. Actual readings include readings provided by you, obtained by our appointed meter readers or collected electronically through the meter.
Ultimately if you are not satisfied do not hesitate to contact us.
Q: (SME) I am moving in/out -Â what do I need to do?
A: If you’re moving premises please call us on 0845 217 7525. We will need to know the dates when the property changed hands, meter readings from this date and any information regarding the new occupier.
Q: How do I get a quote for a contract?
A: For an instant quote, or to find out more about using BC Consultants services call us on 0845 217 7525.
Q: What is Climate Change Levy?
A: Climate Change Levy (CCL) was set up to encourage business and public sectors to improve energy efficiency and reduce emissions of greenhouse gases.
The rates applicable from 1 April 2011 for electricity and gas are:
Electricity 0.485 p/kWh
Gas 0.169 p/kWh
The levy is subject to VAT.
Q: How do I find out if I am exempt from Climate Change Levy?
A: Customs and Excise will be able to provide you with this information. You can call them on 0845 010 9000 or visit their website – http://www.hmrc.gov.uk/climate-change-levy/
Q: Why is VAT calculated on some bills at 5% and others at 20%?
A: You’re charged VAT at 20% if you use 33 electricity units or more per day, and if your gas usage is 145 kilowatt hours per day or more. VAT on consumption under these figures is charged at 5%.
Q: What is an Electricity Supply Number (MPAN)?
A: An Electricity Supply Number, sometimes referred to as a Metering Point Administration Number (MPAN) is the unique number given to each electricity customer, to identify a property. This number is issued by the local company that supplies the electricity to your area. These are commonly known as Host Regional Electricity Companies (Host REC’s).
Q: What is a Gas Meter Point Number (MPR)?
A: A Gas Meter Point Reference Number is the gas equivalent of an Electricity Supply Number/MPAN. It is used to identify which meter we are actually transferring your supply for.
Q: What is KWH?
A: The kilowatt hour (symbol kWâ€¢h, kW h or kWh) is a unit of energy equal to 1000 watt hours or 3.6 mega joules. For constant power, energy in watt hours is the product of power in watts and time in hours. The kilowatt hour is most commonly known as a billing unit for energy delivered to consumers by electric utilities.